Shipping policy

Postage information

Australia Post is our primary courier. Depending on location and timeframes, we may use Sendle or another shipping company to ship your order. Delivery times are estimates from when the parcel has left our warehouse and does not include weekends or delays outside of our control. 

All standard shipping orders will not require signature and if you are not home to receive the parcel, it will be left in a safe place.  

Please note

- Postage time can vary depending on public holidays, weekends, location, natural disasters, customs investigation, COVID19, internal postal service investigations and other factors that are out of our control.

- We will try our very best to ensure you receive your parcel ASAP.

- Some countries are subject to freight charges. Please see your local carriers for more information.

- Our product/postal charges do not include taxes and duties which may be applied by customs in the country of delivery for international orders. All payments of taxes and duties are at the responsibility of the customer and usually determined on the value of the contents (your order). 

- Orders will not be refunded if taxes and/or duties are not paid and you choose not to retrieve your order.

- Tax & Duties estimates for NZ click here

- Tax & Duties estimates for CAN click here

- Tax & Duties estimates for UK click here 

Tracking your parcel

Once your order has been packed and left our warehouse, you will receive an email with your tracking number.

Please check your junk mail or promotions folder as some customers find this email is redirected to this folder.

Orders can be tracked here 

*Please take note that customs have the right to stop your parcel for an amount of time, due to routine checks.

Missing parcels

On the event that your parcel is held up or is lost, it may take up to a week to receive an answer from the Australia Post Investigation Team. Unfortunately, the Australia Post timeframes are out of our control however we will do our best to rectify the issue ASAP.

Incorrect information

Once your order has been dispatched, we are unable to make any changes to your shipping address. Please double check your shipping address is correct before confirming your order. Business addresses must include the business name.

If parcels are not collected or are required to be returned to sender due to insufficient or incorrect information, postage costs are unable to be refunded. Once you have placed your order, you are committing to the sale and declaring that all information entered including the shipping address is correct.

If you do find you have entered incorrect shipping information please email us ASAP at info@williamthi.com and we will attempt to correct the mistake.

Gift cards

Gift cards are usually be processed and emailed within 10 minutes of purchase. Please check your spam mail/promotions folder or email us at info@williamthi.com for assistance.